Shipping policy

Crunch Culture Shipping Policy

Last updated: 1 February 2026

This Shipping Policy explains how we ship orders from Crunch Culture, including delivery times, tracking, fees, and what to do if something goes wrong.

1) Where we ship

We currently ship to:

  • The Netherlands

  • Belgium

  • Luxembourg

If your country is not available at checkout, it means we are not shipping there yet.

2) Order processing times

Standard processing time: 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.

During busy periods (launches, promotions), processing may take 2–4 business days.

3) Delivery times

Delivery time starts after your order has been processed and handed to the carrier.

Estimated delivery windows:

  • Netherlands: 2–3 business days

  • Belgium: 2–4 business days

  • Luxembourg: 2–4 business days

These are estimates, not guarantees. Weather, peak seasons, and carrier delays can affect timing.

4) Shipping fees and free shipping

Shipping costs are shown at checkout and depend on your delivery address and order size/weight.

Free shipping: Orders above €50 qualify for free shipping.

5) Tracking your order

If tracking is available for your shipping method, you will receive a tracking link by email once your parcel is dispatched.

If you do not receive tracking within 48 hours of dispatch, contact us at hello@crunchculture.co.

6) Subscriptions and pre-orders

Subscriptions

  • Renewals: Subscription renewals are processed on the 27th of every month.

  • Dispatch cadence: Subscription boxes are shipped monthly.

Pre-orders and seasonal collections

If a product is marked as a pre-order, the product page will show the expected dispatch date.

If an order contains both in-stock and pre-order items, we may ship everything together once the full order is ready.

7) Delivery address changes

Please double-check your address at checkout.

If you need to change your address, email us as soon as possible at hello@crunchculture.co with:

  • your order number

  • the correct address

If your order has already been handed to the carrier, we may not be able to change it.

8) Failed delivery and returned parcels

If a parcel is returned to us because:

  • the address was incorrect or incomplete, or

  • the parcel was not collected after delivery attempts,

we can resend it, but additional shipping fees may apply.

If you would prefer a refund instead, we will refund the product cost minus original shipping fees (where applicable), once the parcel is received back and checked.

9) Damaged, missing, or lost parcels

Damaged items

If your order arrives damaged, email hello@crunchculture.co within 48 hours of delivery with:

  • your order number

  • clear photos of the damage (including the outer packaging)

We will review and arrange a replacement or refund where appropriate.

Missing or lost parcels

If tracking shows “delivered” but you cannot find your parcel:

  1. check with neighbours or your building reception

  2. check any safe place around your address

Then contact us at hello@crunchculture.co and we will help investigate with the carrier.

10) Contact

If you have any questions about shipping, reach us at:
Email: hello@crunchculture.co